Support
FAQ
Common questions about Carshowcasing products, shipping and photography.
Are the photographs real Carshowcasing shoots?
Yes. Every print, poster and calendar image comes from a Carshowcasing shoot. Where a product still shows a labelled placeholder, the final image is being prepared.
Which countries do you ship to?
Canada and the United States only. The bag refuses any item/destination pair that does not have an approved fulfillment route, current quote and protected margin.
How is shipping calculated?
Live, for the exact items in your bag and the country you choose. Made-to-order items are quoted by the production partner; the bag shows items and shipping, and Stripe shows any applicable tax before payment is confirmed.
How long does an order take?
Made-to-order pieces are normally printed within 2–5 business days and then shipped; a delivery window for an approved route is shown on each product page. Calendars are printed on demand after the authorization and provider checks pass.
Can I change the size or colour after ordering?
Contact us straight away with your order number. Production starts shortly after payment; once an item is in print it cannot be changed.
Is payment secure?
Yes. Payment is handled entirely by Stripe on their secure page; card details never touch our servers.
Can I add a gift note?
Yes — there is an optional gift-note field on the payment page. It is saved with your order; how it can accompany the parcel depends on the approved fulfillment route.
Can I request a specific image as a print?
Yes — use the contact form with the topic “Product question” and describe the image or shoot.
Do you photograph cars outside your area?
Ask. Travel is quoted separately from the package price.
Are the reviews real?
Only customers who bought an item can review it, from a link we email after delivery. We publish the good and the bad.
Need something else? Contact us