Returns

Damaged, wrong or missing

We replace items that arrive damaged or incorrect. Send your order number and, where applicable, a photo through the contact form within 14 days. For a missing parcel, send the order number so we can investigate its tracking.

Made to order

For Canada and the United States, made-to-order pieces normally cannot be returned for a change of mind. Sizes and colours are chosen at checkout — the size guide on each apparel page shows garment measurements. Any mandatory consumer right in the customer's market still applies.

If something is not as described, tell us and we will make it right.

Before production

Contact us immediately if an order needs to change. If production has not started, we will confirm the available cancellation and refund options, subject to mandatory consumer rights. Once a made-to-order item enters production, the Returns policy applies.

Refunds

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.